eCommerce Placement places digital commerce talent at luxury brands, luxury retailers, and prestige beauty and fashion houses. We have placed eCommerce leaders at luxury companies including KERING, Neiman Marcus, Luxottica, CLARINS, and SHISEIDO. Contingency-based. No placement, no fee.
The Role
Luxury eCommerce is fundamentally different from mass-market digital commerce. Brand equity and digital experience take precedence over conversion rate optimization and aggressive acquisition tactics. Discounting is off the table. Customer expectations for digital touchpoints are set by the in-store experience, and the bar is extremely high. AOV is high, volume is lower, and clienteling, the practice of managing ongoing relationships with high-value customers, is a primary retention mechanism. Hiring the wrong candidate who brings mass-market instincts into a luxury environment can damage brand perception and erode the trust of high-value customers. We recruit for the specific profile that luxury requires.
Our approach. We work on contingency, meaning you pay our fee only when we successfully place a candidate. No retainer. No upfront cost. Our fee is 20% of the placed candidate's first-year base salary, invoiced on their start date. Every placement includes a replacement guarantee.
Why Specialize
Luxury eCommerce candidates who default to mass-market CRO tactics, discount-driven promotions, or volume-first acquisition strategies can cause real damage to a luxury brand. We screen for candidates who understand the luxury hierarchy of values: experience, exclusivity, and brand perception before revenue optimization.
Luxury customer relationship management is not standard lifecycle marketing. High-value clients expect personal outreach, curated recommendations, and relationship continuity across channels. We recruit CRM and digital client relations candidates who understand this distinction and have operated in environments where clienteling is a primary retention tool.
Most luxury purchases are researched online and completed in-store, or researched in-store and completed online. Candidates who understand luxury omnichannel dynamics, including how digital touchpoints support in-store relationships and vice versa, are rare and disproportionately valuable. We know where to find them.
What We Fill
Senior digital commerce leadership at luxury brands or retailers, balancing brand equity with commercial performance.
Owns the end-to-end digital customer experience including site design, UX, and content strategy for luxury brands.
High-touch product presentation and curation for luxury eCommerce, where visual standards and editorial quality are paramount.
Clienteling-aware CRM and high-value customer relationship management for luxury brands and retailers.
Long-range digital commerce strategy for luxury brands navigating the tension between exclusivity and digital accessibility.
Performance measurement and customer insights for luxury eCommerce with an understanding of luxury-specific KPIs.
User experience design for luxury digital environments where the standard is set by the in-store and concierge experience.
Our Process
We get into the details: the business problem the hire solves, scope and seniority, comp range, interview process, and what success looks like at 6 and 12 months.
We source against our network of 100,000+ eCommerce professionals, prioritizing passive candidates who match your profile. The best candidates are not on job boards.
You receive a shortlist of pre-screened candidates with a write-up on each. We brief every candidate on your company and role before you speak with them.
We stay active through offer, negotiation, and start date. Every placement includes a replacement guarantee at no additional cost if the hire does not work out.
FAQ
Tell us about the role and we will be in touch within one business day to discuss your search.
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